Warranty & Refund Policy
Transparent replacement guarantees and pro-rata refund calculations
At Numa Store, our aim is 100% customer satisfaction and uninterrupted access. Because digital goods (such as account credentials, activation keys, and software licenses) are delivered immediately, we operate under a fair Replacement & Pro-Rata Refund Guarantee.
1. Product-Specific Warranty Duration
Each product in our store features its own distinct warranty period explicitly stated on the product details page prior to purchase (for example: 1 Month, 3 Months, 6 Months, 1 Year, or Lifetime). The warranty period begins immediately upon delivery to your Credentials Vault.
2. Free Replacement Guarantee
If an account credential, software key, or subscription encounters an issue (such as password invalidation, activation failure, or unexpected outage) during its active warranty window:
- Our automated system and support agents will verify the issue promptly.
- A fresh, working replacement credential will be issued directly into your Vault or via Support.
- Replacements are provided free of charge throughout the entire warranty duration.
3. Pro-Rata Refund of Remaining Balance
If a product experiences an issue during its warranty period and Numa Store is unable to provide a working replacement:
Remaining Amount Calculation:
Refund Amount = Total Paid × (Remaining Unused Days ÷ Total Purchased Days)
The unused duration will be refunded back to your original payment method or credited as store balance, deducting only the period already utilized.
4. Conditions That Void Warranty
Warranty coverage and refund eligibility will be voided in the following circumstances:
- Changing account emails, passwords, payment profiles, or 2FA settings on shared subscription profiles without explicit authorization.
- Sharing or reselling access credentials intended for single-user purchase.
- Attempting fraudulent chargebacks or submitting altered transaction receipts.
- Violations of the respective provider's terms of service (e.g. running prohibited bots or spam scripts).
5. How to File a Warranty or Refund Claim
Filing a claim is simple and tracked directly through our ticketing desk: